Items can be returned within 14 days of delivery if they are unworn, unwashed, undamaged, still in their original packaging, and all original tags are attached to the garment. Please note that all return shipping fees, duties, and taxes are the customer’s responsibility. Items marked as Final Sale are not eligible for return or exchange. If Final Sale items are sent back to us or if items are returned without their original tags attached, we reserve the right to refuse a refund.

You can now submit your return or exchange request directly through our online Return Portal:

Return Portal: Returns & Exchanges

Use this link to submit and manage your returns and exchanges.

Refunds are issued to your original payment method within 1 business day of receiving and inspecting the returned item at our warehouse. You will receive an email notification once your refund has been processed. Typically, refunds appear in your account within 1-3 business days, depending on your bank or payment provider.

If you received the wrong product, please contact our customer support team with your order details and photos of the item. Once we confirm the issue, we will work with you to resolve it promptly, including sending the correct item.

If you receive a damaged or faulty product, please email our customer service team with clear photos of the issue. We’ll review the situation and provide the best solution for you as quickly as possible.

Return shipping costs, including taxes, are the responsibility of the buyer.

Refunds are issued to your original payment method within 1 business day of receiving and inspecting the returned item at our warehouse. You will receive an email notification once your refund has been processed. Typically, refunds appear in your account within 1-3 business days, depending on your bank or payment provider.

You can modify or cancel your order within 24 hours of placing it and before it is shipped. Once the order is shipped, it cannot be changed or canceled. To avoid inconvenience, please double-check all details, including your shipping address, before placing your order.

Address changes cannot be made once the order has been shipped. Please review your shipping details carefully before paying for your order.

In the rare instance of a lost package, we will assist you in coordinating with the courier to locate it. While we are not liable for lost packages, we will do our best to support you in resolving the issue. To minimize the risk of loss, we recommend providing a secure delivery location when placing your order.

1. USA
   Hemi Blurr
   34 Blevins Dr Suite 9
   New Castle, DE 19720
   USA
2. EU / Germany
   SInocor GmbH-HBDE01
   Lüpertzender Str 106–108
   41061 Mönchengladbach
   Nordrhein-Westfalen, Germany

·We do not accept returns that are not pre-authorized in our system.

To initiate a return, please submit your request via our Returns & Exchanges portal or contact us atsupport@hemiblurr.com. Do not ship your item back before receiving return authorization.